Terms & Conditions

Terms & Conditions:

1.) All sales are final. 

2.) RMA numbers must be obtained to return merchandise or warrantied items.

3.) A $25 service fee will be charged for ALL returned checks.

4.) Refused / returned packages will be billed freight and 20% restocking fee for processing.

5.) All custom orders are final, no returns will be accepted.

6.) All invoices which are past due are subject to a 1% service charge (12% Annual Rate).

7.) Buyer is responsible for all legal fees, court costs and collection fees if amount becomes past due.


Please make sure you choose your product version correctly or give us a call at 888-742-5893 if you're not sure. This is due to the fact that Two Way Direct, Inc. guarantees all the products we sell are in new condition. OSHA regulations also prohibits the resale of anything with a used earpiece or microphone due to sanitary reasons. Once the products leave our warehouse, we cannot guarantee that it has not been used even if it is in original packaging. Feel free to contact our us anytime if you have any questions, concerns or clarification about our policies.

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