Our Guarantees

Every Radio We Sell is GUARANTEED to Work with Your Existing Radios Regardless of Brand or Model!*

  • The first time you do business with us and you specify that you want your new radios from Two Way Direct to work with the radios you have purchased previously from another vendor (regardless of brand or model) your new radios are guaranteed to be programmed correctly and talk with your existing radios.
  • If your radios are not programmed exactly to match the radio you submitted to us, we will pay all shipping and labor charges to correct the problem to your 100% satisfaction AND refund 10% of the purchase price.
  • In order to qualify for this guarantee you must send us one of your existing radios that works with your system so we can read the frequencies from it and match up your new radios.
  • You only need to send in a radio for the first order. After this all future orders are guaranteed to be programmed correctly. The only exception is if you want any new radios to talk with a radio that is programmed differently than the one you sent in before (eg. a radio that belongs to a different department). In that case you must send in that other radio to be read as well.
  • All requests for special features or functions, besides push-to-talk, must be made in writing.
Same Day Shipping on Orders Received by 5 PM Eastern... Guaranteed*
  • We will ship out all qualifying orders the same day or else shipping is free.
  • The items ordered must be in stock at the time of order.
  • All order information provided must be accurate. For example, the billing and shipping address must match the credit card. Frequency information for radio orders must be provided by email or fax and must be complete and accurate. You must provide a contact number where you can be reached.
Every Radio We Sell is FCC 2013 Compliant... Guaranteed!
  • Every radio we sell is 100% narrowband compliant and meets all standards for 2013 set by the FCC
Lowest Price on All Blackbox Equipment... Guaranteed!
  • If you find a lower price on any Blackbox branded two-way radios anywhere else within 30 days of purchase we will refund you double the difference in price!
Repairs Done Right the First Time… Guaranteed!
  • All repairs are Guaranteed for 30 days. If we service your radio and you experience the same problem we will gladly re-do the repair AND PAY SHIPPING BOTH WAYS at no charge.
All Blackbox Repairs Completed within 5 Business Days... Guaranteed
  • We will complete the repair of your Blackbox radio within 5 business days of receiving it and send it back to you or else we will ship it back to you by Overnight shipping at no charge.