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Managed Services

Proactive maintenance and help desk services protect your productivity and avoid costly, unexpected downtime.

What are Managed Services?

A Managed Services Provider (MSP) uses the internet to remotely monitor, manage, and support IT systems and end-users (“help desk”). This includes activities such as auditing and tracking software licenses, installing or updating applications, enforcing up-to-date virus protection, and more. Managed Services also allows ongoing monitoring of the health of your hardware and software, which in turn makes it easier to be proactive about maintenance. Managed Services are typically offered on a subscription basis and may also include provisions for on-site support. 

What do they matter?

Managed Services shift IT responsibilities from internal resources to seasoned IT professionals. Generally, this shift gives you access to a significantly higher level of expertise without having to bear the full costs — training, salary, benefits, equipment — of an internal IT staff. Second, Managed Services brings consistency to your environment; you can know that a presentation will look the same on the conference room computer as it does on your desktop, for example. More critically, you can know that everyone has appropriate protections against computer viruses, rather than wondering who’s up-to-date and who’s not. Finally, Managed Services provides the foundation for proactive maintenance that can be planned and scheduled in advance, avoiding unexpected downtime. This all adds up to more productivity for you and your employees. 

How can Two Way Direct help?

Two Way Direct plan, manages and responds to your IT needs for productivity and cost-control through Managed Services. Planning begins with an assessment of your current IT infrastructure, your information assets, and your operational requirements. We then tailor a managed services subscription agreement to meet your needs, including options for on-site and help desk support. Once in place, we continually monitor your systems and devices, manage the roll-out of software updates and patches, and respond to your requests for support. Through planned and scheduled proactive maintenance, we work to prevent problems before they occur. 
 
We charge an initial planning fee and a monthly subscription fee for our services, based on the complexity of your environment. We’re happy to provide an initial review of your requirements at no cost and with no obligation.

Call us at 888-245-7932 to speak with a Managed Services Specialist today!

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