Types of FirstNet Users
Primary Users are Public Safety Entities that act as first responders, the agencies who are at an emergency scene first. This includes law enforcement, fire protection services, emergency (911) call dispatching and government Public Safety Answering Points, emergency planning and management offices, and ambulance safety services.
Extended Primary Users are those agencies, organizations, non-profit or for-profit companies that provide public safety services in support of Primary Users. They provide mitigation, remediation, overhaul, clean-up, restoration, or other such services during or after an incident.
FirstNet Eligible Primary and Extended Primary Users
- Emergency Medical Services (EMS)
- Emergency/Disaster Management
- Fire Department/Services – Fire Protection
- Law Enforcement (Sworn)
- Law Enforcement – Civilian (Non-Sworn)
- Sworn Court Officials
- Public Safety Communications
- Continuity of Government/Essential Operations
- Emergency Support & Private Security
- Law Enforcement Civilian (Non-Sworn)
- Corrections
- Private Security – Private Sector
- Private Security – Corporate Fixed Site
- Civil Air Patrol
- Probation and Parole/Family & Child Services
- Broadcasting
- Broadcasting – Emergency Broadcasting
- Federal/State Emergency Broadcasting/Emergency Alert
- Broadcasting – Commercial - Private Sector
- Broadcasting – Amateur Radio Entities - Private Sector
- Energy & Utilities
- Utilities – Power Generation and Distribution Systems
- Utility IoT Eligibility
- Utilities - Telecom
- Utilities - Government Departments
- Utilities – Private Sector - Dispatch & Incident Response – All Utility Categories
- Education – K-12/Higher Ed
- Education – Law Enforcement & Security
- School and Employee Bus Transportation
- Education – Faculty and Administration
- Hospitals/Public Health (non-EMS)
- General Medical and Surgical Hospitals
- Hospital employed Physicians, Medical Directors and other health professionals/practitioners providing emergency medicine and/or supporting the EMS systems within Trauma Centers/Emergency Departments as deemed necessary by the Hospital to support the First Responder mission
- Specialty Hospitals (non-ER/Trauma Center)
- Hospitals - Private Sector Medical Support/Supply Chain
- Private Practice Medical Professionals
- Public Health
- IT and Network
- FirstNet IT and Network Professionals
- IT Network, Personnel and Devices
- Wireless Backhaul for Public Safety
- Transportation
- Public Transportation
- Private Sector Transportation
- Airline & Railroad Transportation
- Airport and Airport Authorities/Rail and Rail Authorities
- Port Authorities
- Ground Transportation
- Motor Vehicle Towing/Wrecker Services
- Wheelchair Vans
- IoT M2M
- IOT Devices
- FirstNet Common Use Cases for Public Safety
- Alarms
- Drones
- Volunteer Organizations
- National and State Volunteer Organizations Active in Disaster (VOAD) Members
- Public Safety Support Volunteer Organizations
- OEM Eligibility – Testing and Customer Support
- OEM Partner Testing Eligibility
- OEM Partner - Product Support Eligibility
- OEM Partner - FirstNet Customer Eligibility
- Managed Service Providers/Third Party Providers
- Military
- Federal – Primary Eligibility