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Coronavirus

Coronavirus (COVID-19) Business Operations Live Updates:

  • Shipping & Receiving: Fully operational
  • Inventory Levels: High
  • Sales & Support: Working remotely from home

Two Way Direct is an Essential Service Organization

At Two Way Direct, we recognize the critical role we play as being an Essential Services provider for our customers, and the municipalities we serve across the United States. As a wireless communications distributor and integrator, public safety agencies, hospitals, public works, airlines, oil refineries, distributors and more, count on Two Way Direct for the optimal performance of their wireless voice and data solutions. 

Our team is closely monitoring the COVID-19 situation. At the moment, it's business as usual and we do not anticipate any disruption in our services. Our cloud-based operation software allows our team to work from home to ensure all of your concerns are still being addressed. Our warehouse is operational and we are working hard to deliver your orders as quickly as possible. In preparation for any back orders from our suppliers, we had increased stock levels for essential and frequently purchased products. For products that may not be available, we will be working very closely with each of you to provide the best possible available alternatives.

Our phone lines are still operational but we are encouraging our customers to reach out via email if possible and we will respond as soon as possible. We are also encouraging customers to place orders online if possible to help streamline operations.  If you need an online account set up please email sales@twowaydirect.com

During these unprecedented times, you can be confident that we remain committed to being an Essential Service provider to all the communities and customers we serve across the United Sates. Please do not hesitate to reach out to learn how Two Way Direct can help you.

A message from our CEO

Phone: 888-742-5893
Email: sales@twowaydirect.com
 

COMMUNICATIONS AND INFORMATION TECHNOLOGY

Sector Profile

Source: California Department of Public Health

The Communications Sector provides products and services that support the efficient operation of today’s global information-based society. Communication networks enable people around the world to contact one another, access information instantly, and communicate from remote areas. This involves creating a link between a sender (including voice signals) and one or more recipients using technology (e.g., a telephone system or the Internet) to transmit information from one location to another. Technologies are changing at a rapid pace, increasing the number of products, services, service providers, and communication options. The national communications architecture is a complex collection of networks that are owned and operated by individual service providers. Many of this sector’s products and services are foundational or necessary for the operations and services provided by other critical infrastructure sectors. The nature of communication networks involve both physical infrastructure (buildings, switches, towers, antennas, etc.) and cyber infrastructure (routing and switching software, operational support systems, user applications, etc.), representing a holistic challenge to address the entire physical-cyber infrastructure. 

The IT Sector provides products and services that support the efficient operation of today’s global information-based society and are integral to the operations and services provided by other critical infrastructure Sectors. The IT Sector is comprised of small and medium businesses, as well as large multinational companies. Unlike many critical infrastructure Sectors composed of finite and easily identifiable physical assets, the IT Sector is a functions-based Sector that comprises not only physical assets but also virtual systems and networks that enable key capabilities and services in both the public and private sectors.

Essential Workforce - Communications:

  • Maintenance of communications infrastructure- including privately owned and maintained communication systems- supported by technicians, operators, call-centers, wireline and wireless providers, cable service providers, satellite operations, undersea cable landing stations, Internet Exchange Points, and manufacturers and distributors of communications equipment
  • Workers who support radio, television, and media service, including, but not limited to front line news reporters, studio, and technicians for newsgathering and reporting
  • Workers at Independent System Operators and Regional Transmission Organizations, and Network Operations staff, engineers and/or technicians to manage the network or operate facilities
  • Engineers, technicians and associated personnel responsible for infrastructure construction and restoration, including contractors for construction and engineering of fiber optic cables
  • Installation, maintenance and repair technicians that establish, support or repair service as needed
  • Central office personnel to maintain and operate central office, data centers, and other network office facilities
  • Customer service and support staff, including managed and professional services as well as remote providers of support to transitioning employees to set up and maintain home offices, who interface with customers to manage or support service environments and security issues, including payroll, billing, fraud, and troubleshooting
  • Dispatchers involved with service repair and restoration

Essential Workforce - Information Technology:

  • Workers who support command centers, including, but not limited to Network Operations Command Center, Broadcast Operations Control Center and Security Operations Command Center
  • Data center operators, including system administrators, HVAC & electrical engineers, security personnel, IT managers, data transfer solutions engineers, software and hardware engineers, and database administrators
  • Client service centers, field engineers, and other technicians supporting critical infrastructure, as well as manufacturers and supply chain vendors that provide hardware and software, and information technology equipment (to include microelectronics and semiconductors) for critical infrastructure
  • Workers responding to cyber incidents involving critical infrastructure, including medical facilities, SLTT governments and federal facilities, energy and utilities, and banks and financial institutions, and other critical infrastructure categories and personnel
  • Workers supporting the provision of essential global, national and local infrastructure for computing services (incl. cloud computing services), business infrastructure, web-based services, and critical manufacturing
  • Workers supporting communications systems and information technology used by law enforcement, public safety, medical, energy and other critical industries
  • Support required for continuity of services, including janitorial/cleaning personnel

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