Two Way Direct, Inc. provides a broad line of high-performance wireless communications products, services, and complete mobility solutions. When hiring we seek above average candidates that have a strong desire to help our organization grow, have an undeniable work ethic, and are committed to being the best. Founded in 2004, Two Way Direct is one of the largest online two-way radio distributors serving customers located throughout the United States.
As a Radio Repair Technician you will be responsible for optimizing, maintaining, trouble shooting and repairing analog and digital Two Way Radios and other wireless communication systems at the customer site and/or our Two Way Direct facility in Carlsbad, CA. Duties include installation, preventative maintenance, testing, repairing, and modifying various 2-way radio infrastructures, wireless messaging systems, or wireless broadband solutions. We perform system design, troubleshoot, program, and install radio equipment and wireless systems for a variety of customers. Wireless communications systems include: complex radio systems for public safety and enterprise customers. Our Technicians must have excellent communication skills, be motivated, customer service oriented and have a professional attitude and appearance.
Responsibilities Include:
* Install, maintain and provide technical support and service of wireless communications equipment such as: UHF/VHF and 800/900 MHz analog and digital systems. Operating mobile, portable radio equipment, dispatch consoles, and microwave systems, using both conventional and trunked radio technologies.
* Diagnose, troubleshoot, repair, and resolve wireless communication equipment problems with customers in a positive and efficient manner.
* Repair customer equipment by replacing defective modules or components through standard troubleshooting procedures and practices.
* Ability to diagnosis and repair public address systems and BDA systems.
* Recommend appropriate hardware and peripheral equipment that meets customer requirements.
* Provide hands-on and oversight of communications equipment and peripheral hardware installation such as base stations, repeaters, mobile devices, portable devices, wireless broadband devices, and cctv equipment. Analyze and comprehend diagnostic test results in order to repair and program radios and wireless equipment.
* Deliver and execute customer Functional Acceptance Test Plans (FATP), perform and document results of site surveys and assessments per defined customer requirements in pre-sales delivery and post installation.
* Work with customers to prepare quotes, bids, and schedules for completing installation and repair tasks.
* Make minor modifications to electronic circuitry per customer requests and/or deploy factory software/firmware updates.
* Some travel and on call maybe required.
Qualifications:
3+ years Service Technician experience in diagnosing, repairing, programming, and installing Motorola, Kenwood, ICOM, Vertex equipment in the 2-way radio wireless and /or communication field.
* Extensive knowledge/understanding of 2-way radio theory, RF propagation characteristics at various frequency bands and communications systems.
* Ability to interpret schematics, blueprints, and diagrams.
* Knowledge of battery backup systems, base stations, repeaters, multicouplers and duplexers, basic TCP/IP principles and NIC programming.
* Proficiency in operating various test equipment including but not limited to, spectrum analyzers, system analyzers, watt meters, TDR's, FDR's, and multi-meters.
* Proficiency with MS Office Suite, such as Microsoft Word and Excel.
* Candidates must possess clean driving record and valid driver's license.
* CET Certification
* FCC Certification
* IPC610D Soldering Certification preferred
* 2 year Associate degree in Electronics Technology or equivalent.
* R56 Certified Installer
* Certification in various MotoTRBO products and systems (Connect+, Capacity+, Linked Capacity+, IP Site Connect, etc. . .)
* Knowledge of audio, RF, digital, and microprocessor electronic circuits found in communications equipment at the component level.
* Security Clearance
ABOUT TWO WAY DIRECT
Our mission….
"To view our business through the eyes of our customers and fulfill their expectations by offering quality products and services in a fun and innovative environment; to provide a workplace where every compatriot has the opportunity to realize their potential."
Just as technology was increasingly becoming foreign and impersonal, Two Way Direct came on the scene as a family-owned company with a passionate enthusiasm to build something different. Brandon Ocampo started Two Way Direct in a small apartment in 2006, with no customers, no contacts, no money, and no product line. Two Way Direct has achieved considerable success growing the company to serve over 7,000 customers using a direct, straightforward approach that cuts through the hype and smoke that can sometimes surround advancements in technology. Ocampo wanted to offer customers a respectful experience; to be the source of quality radio products, the best prices, and technological service that is more like working with friends and family than with a bland corporation's glossy sales pitch. With an honest, almost old-fashioned work ethic that primarily consisted of "pounding the pavement" with a reliable product and personable customer care, he grew the company from the ground up to where it is today: a thriving corporation that maintains a dynamic full time staff and 7,200 square foot warehouse.
We'll sell you the best radios, at the best price, with the best service.
As a Motorola, Vertex, Icom and Radio Dispatch award-winning distributor known for our superior technical and sales expertise, Two Way Direct proudly offers our line of durable and reliable radio products and accessories with faster service and better prices than our competitors. We carry the most dependable radios available with long life batteries and superior volume. Calling Two Way Direct puts you in touch with live customer service and solution specialists who can knowledgeably resolve your radio needs. Our motto is, "We know radios so you don't have to".
Two Way Direct strives to exceed our customers' expectations. We are here because of you and we'd like to earn the right to have you speak highly of us. With an emphasis on quality, integrity, and honest communication, we hope to make every interaction a pleasant and successful experience.
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To apply, please email a resume and cover letter to brandon@twowaydirect.com