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Support

Please complete the form below and a support representative will contact you as soon as possible. If your request involves shipping items to our facility, please wait for a team member to contact you with detailed instructions. Shipments sent to us without an RMA number on the box or without proper documentation will not be processed and may be refused. 

Need help? Call, email or visit our Frequently Asked Questions:

Phone: 888-742-5893
Email: support@twowaydirect.com

 

REPAIRS - (Instructional Video)

STEP 1: Click this Repair Form then complete and print for each product. 

STEP 2: Fax the completed form(s) to 877-694-6603 or attached below to the Support Request Form.

STEP 3: Complete the Support Request Form below and for the Case Issue, select "Repair".

WARRANTIES - (Instructional Video)

STEP 1: Click this Warranty Form then complete and print for each product. 

STEP 2: Fax the completed form(s) to 877-694-6603 or attached below to the Support Request Form.

STEP 3: Complete the Support Request Form below and for the Case Issue, select "Warranty".

PROGRAMMING - (Instructional Video)

Complete the Support Request Form below and for the Case Issue, select "Programming". If you have a frequency file, be sure to attach it.

RETURNS - (Instructional Video)

STEP 1: Click this Return Request Form then complete and print for each product. 

STEP 2: Fax the completed form to 877-694-6603 or attached below to the Support Request Form.

STEP 3: Complete the Support Request Form below and for the Case Issue, select "Return".